Unfortunately, the district technology staff can’t troubleshoot your home network. However, we can make sure the device is appropriately connecting to a wireless network. If we do show that the Chromebook has no problems connecting to a wireless router, we encourage you to read this information and then reach out to your Internet Service Provider for troubleshooting.
- Double check the authentication needed to connect to the wireless router and that it is being typed in correctly.
- Wireless routers have limits on the number of devices they can physically support. This can be as few as 15 in home grade equipment.
- Turn off other wireless devices in your house (don’t forget the game systems, TV’s, Cable/Satellite boxes, cell phones, etc) then reboot the router and see if the Chromebook can connect.
- Confirm there are enough IP addresses in the DHCP scope of your router. How to do this will be specific to your Router. Each devices on the network uses one.
- Research your Router to see how many devices the manufacturer says it should support concurrently connected.
- Take your device to another network (such as a friends house or a public place that offers it as a service) and confirm you are able to get the device to connect.